Privacy Policy

1. Introduction

Linen Centre Pty Ltd (ABN 97 701 304 654) is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained within it. It applies to all personal information collected by us through this website, by email, over the phone, in person, or through our commercial linen hire and laundry operations.

By using our website or engaging our services, you agree to the collection, use and disclosure of your personal information as described in this policy. If you do not agree, please discontinue use of the website and contact us to discuss your concerns.

2. The Australian Privacy Principles

The Australian Privacy Principles regulate the handling of personal information by Australian businesses. We take our obligations under the APPs seriously and have implemented practices to ensure that personal information is:

• Collected only where it is reasonably necessary for one or more of our functions or activities;
• Collected by lawful and fair means, and generally with the individual's consent;
• Used and disclosed only for the primary purpose of collection, or for a related purpose the individual would reasonably expect;
• Stored securely and protected against misuse, interference, loss and unauthorised access;
• Kept accurate, complete and up to date; and
• Accessible to the individual on request, subject to the exceptions set out in the APPs.

3. What Personal Information We Collect

The types of personal information we may collect include, but are not limited to:

• Business contact details — the name, position, business name, email address, delivery address and other contact details of representatives of hotels, motels, restaurants, aged care facilities, medical practices, gyms, event organisers and other businesses that enquire about or use our services;
• Quote and enquiry information — details you provide when requesting a quote through our website, including the type of linen or laundry service required, volumes, frequency and delivery location;
• Account and billing information — details necessary to establish and administer a commercial account, including billing contacts and payment-related records;
• Delivery and service records — information generated through the provision of linen hire, laundry and delivery services, including delivery instructions and service history;
• Website usage information — technical information such as IP address, browser type, pages visited and the date and time of visits, collected through our website and analytics tools.

We do not ordinarily collect sensitive information as defined by the Privacy Act. Where such information is voluntarily provided to us, we will handle it in accordance with the APPs and only where we have your consent or the collection is permitted by law.

4. How We Collect Personal Information

We collect personal information in a number of ways, including:

• When you submit an enquiry or quote request through our website;
• When you contact us by email;
• When you enter into a linen hire or laundry service agreement with us;
• During routine service delivery, including scheduled deliveries and collections;
• Through cookies and similar technologies when you browse this website; and
• From third parties where you have directed them to provide your details to us, or where otherwise permitted by law.

Where it is reasonable and practicable to do so, we collect personal information directly from you. If we receive information we did not solicit and it is not reasonably necessary for our functions, we will handle it in accordance with APP 11 and, where appropriate, destroy or de-identify it.

5. Purposes for Which We Use Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Providing commercial linen hire, laundry, delivery and collection services to our clients;
• Responding to enquiries and preparing quotes;
• Establishing, administering and managing customer accounts;
• Billing, invoicing and debt recovery;
• Coordinating delivery schedules and route planning;
• Improving our services, website and customer experience;
• Complying with legal, regulatory and taxation obligations; and
• Marketing our services to existing customers, where you have consented or where permitted under the Spam Act 2003 (Cth). You may opt out of marketing communications at any time using the unsubscribe function or by contacting us.

We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you have consented, you would reasonably expect the use or disclosure, or the use or disclosure is otherwise permitted by the APPs.

6. Disclosure of Personal Information

We may disclose personal information to:

• Third-party service providers who assist us in operating our business, such as logistics partners, software providers, and payment and invoicing platforms, under contractual confidentiality obligations;
• Professional advisers, including accountants and legal advisers;
• Government agencies, regulators or law enforcement bodies where required or authorised by law; and
• Any other person with your consent.

We do not sell personal information to third parties. Some of the third-party service providers we use may be located outside Australia. Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information, in accordance with APP 8.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance functionality, analyse website traffic and improve the user experience. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some features of the website may not function correctly without them.

Analytics information collected through our website is used in aggregate form to understand how visitors use the site and does not ordinarily identify individuals.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include physical security measures for our premises, access controls on our systems, and the secure storage of electronic records.

We also take reasonable steps to destroy or permanently de-identify personal information when it is no longer needed for any purpose for which it may be used or disclosed under the APPs, subject to any legal retention requirements.

Unfortunately, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee its absolute security, and you provide information to us at your own risk.

9. Access and Correction

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details in section 13. We will respond to your request within a reasonable period. We will provide access free of charge in most circumstances; however, we may charge a reasonable fee where the request is complex or requires significant resources, and we will notify you of any such fee before proceeding.

In some circumstances permitted by the APPs, we may decline a request for access or correction. If we do so, we will provide you with our reasons and information about how you may complain about our decision.

10. Complaints and Feedback

If you believe we have breached the Australian Privacy Principles or mishandled your personal information in any way, you may lodge a complaint with us using the contact details below. Please include as much detail as possible so that we can investigate your complaint effectively.

We will acknowledge your complaint promptly and aim to complete our investigation and provide a written response within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Anonymity and Pseudonymity

Where lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, in most commercial circumstances, we require identifying details to provide quotes, establish accounts and arrange deliveries, and we will advise you if this is the case.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations or legal obligations. The current version will always be published on this page, together with the date of the most recent revision. We encourage you to review this policy periodically. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

13. Contacting Us About Privacy

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:

• Email: ceo@linencentre.site
• Postal address: Linen Centre Pty Ltd, Perth, Western Australia

We are committed to responding to all privacy-related enquiries in a timely and professional manner.